Shipping policy

Shipping charges for your order will be calculated and displayed at checkout.

The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.

Handling Time:

We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.

Track your order

Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.

Shipping origin

The package will be shipped from our US warehouses.

* If you have any questions, you can email at marketing@vincismile.com, we will reply to you as soon as possible!

Shipping areas

The products can be delivered to the most of states in United States except American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.

International shipping

We are sorry that the international shipping service is not supported for the time being.

Shipping Carriers

We work with 3 carriers to make sure your order will arrive on time: UPS, USPS and FedEx.

Note: We don't accept requests to specify a certain carrier to deliver the package.

Delivery Time Exceeded

If your order is delayed, please contact us via email marketing@vincismile.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Sales Tax

The sales tax will be collected in accordance with U.S. tax laws. Customers whose delivery address within the following states will be charged a certain tax at checkout, and the tax rate is determined by the local government. (AZ, CA, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, VA, WA, WI) All taxes collected will be reported and filed to the IRS on time.